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Cole & Mason Customer Service Help

Damaged Items

Damaged Items

  • You must contact us within 24 hours of receiving your product to claim an item as damaged.
  • Please take pictures and retain all original packaging including the shipment box/pack, this will assist us in filing a claim.
  • Depending on the nature of the damaged item we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  • We will not be held responsible for the shipping of a damaged item back to us if you do not opt for a replacement.
  • If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.

Please call Customer Service at 847-701-3020 to start the replacement process for the damaged item that you have received.
If your item is past our 30 day return policy or you purchased it elsewhere, please complete a Warranty Claim