Cole & Mason Customer Service Help

Payment Methods

Payment Methods

  • Cole & Mason accepts VISA, MasterCard, American Express, Discover and PayPal. Once your order has been received and your payment information has been verified, your payment will be processed and Cole & Mason will appear on your billing statement.
  • All transactions will post after 5:00pm (CST) on the date of purchase.
  • Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received. (Please be sure to check your spam/junk mail for this notification)
  • We do not accept personal checks or layaway plans.
  • For your security and to prevent fraud, if information used for a purchase appears to be potentially fraudulent, we reserve the right to contact you and request additional information before processing your order. This process may delay your shipment.

Terms Account

We do offer terms accounts to eligible customers. If you wish to set up a terms billing account with us, please contact us at 847-701-3020. Once your terms application has been approved by our credit department, you will receive a confirmation e-mail with your account information.