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Shipping Issues

Refused Packages and/or Undeliverable Packages

Customers will automatically be charged a service fee for the following reasons.
  • Any refused package.
  • Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
  • Re-shipment of packages returned to us.

Merchandise Damaged in Transit

  • If your merchandise arrives damaged you must notify us before returning it.
  • We must be notified within one business day to ensure proper handling of your claim.
  • Some shipping companies require that a representative come to your home to inspect the package. Remember to keep the original packaging, and do not discard the shipping box.
  • You may be asked to provide pictures of the damages made to the outer packaging as well as the product inside the box.
  • After inspecting the damaged parcel, the representative will return it to us. This procedure needs to be followed in these rare occasions.

If you receive a package and there is a missing item, you must notify us within 24 hours to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24-hour allotted time.