Cole & Mason Customer Service Help

COVID-19 Update on Store Procedures Click here to view information about how COVID-19 has impacted our store procedures.
Order Processing Processing timeframes, placing an order, and order processing notifications
Phone Orders How to place an order over the phone with Cole & Mason
Sales Tax and Tax Exempt Sales tax, tax exempt, international taxes and when they are applicable
Terms Account Setting up a terms account with Cole & Mason for wholesale or bulk purchases
Clearance / Discounts Details regarding items put on clearance and current coupons or promotions
Wholesale or Bulk Purchases How to apply for a wholesale or bulk purchase with Cole & Mason
Freight Forwarders or Border Pick-Up Locations We currently do not ship to any Border Pick-Up or Freight Forwarder locations

General Shipping Information General shipping policies and procedures for all shipments
Economy Shipping Economy shipping policies, procedures, and timeframes
USPS Shipping U.S. Postal Service policies, procedures, and timeframes
FedEx Shipping Federal Express shipping policies, procedures, and timeframes
Drop Shipments Explanation of what drop shipments are as well as Cole & Mason drop ship policies
Shipping Issues Shipping policies including damaged items, missing items, and undeliverable or refused packages

E-Mail Notifications Notifications you may receive from Cole & Mason via e-mail
Changing or Canceling your order How to change or cancel an order you have placed with Cole & Mason
Order Status and Tracking How to find out the status of your order and obtain the tracking associated with it
Request an Invoice How to obtain an invoice from any previous purchases made with Cole & Mason
Items Out of stock or on Backorder Why items are out of stock or on backorder and what it means

Account Info Learn how to create an account and what the benefits of having one are.
Payment Methods Acceptable forms of payment with Cole & Mason
Security Checkout Security and Fraud Prevention
Sales Policies Complete list of store policies and procedures

Holiday Shipping & Hours Please be aware of our Holiday operating times and shipping windows
Warranty Info And Claims Click here if you have have a defective product that you think is covered by warranty.
Contact Us / Product Support Click here if you have a question on a product we sell, a general order related question or just need to contact us.

Pre-Order Questions