Should you require additional information or assistance, we'd be happy to help you. To ensure a swift and informative solution, it's important that you direct your inquiry to the right associate. Please read over the below information and choose the section that best matches your personal inquiry.
Product Technical Support & Replacement Parts
We try to provide as much product information as we can about the products we sell, but if you can't find the information on our site or if you have a more technical question, we want to make sure you are connected with the right support member.
For technical questions on the following products please contact the corresponding email:
Product Warranty Information & Claims
If your Cole & Mason product is defective to the extent that you believe it is covered by our warranty outlined in the "guarantees" section below, please go to our warranty claim page and fill out the form to contact our warranty department.
Cole and Mason Product Guarantees:
Warranty Claim Form
Salt & Pepper Mills
Grind Mechanism Lifetime Guarantee - A lifetime guarantee on ALL grinding mechanisms.
Salt and Pepper Mill Body's 1 Year Guarantee - If you have a problem with a mill within the 1 year guarantee period, you should return it to the retailer along with the original sales receipt as proof of purchase. Unfortunately, we do not hold spare parts for these mills nor can they be repaired.
Oil & Vinegar Products
Oil Mister 5 Year Guarantee
Specialty Mill Products
Cheese, Chocolate and Nut Mill 5 Year Guarantee
Electric Cheese Mill 2 Year Guarantee
All Other Products not listed above have a 1 Year Guarantee
ColeAndMasonusa.com Customer Service and Phone Orders
If you have a pre-sales question before you place your order:
If you need to make a change to your order:
If you need assistance in placing your order:
If you want to track the status of an order you already placed:
If you want to return an item(s):
For any general order related inquiries:
Volume Discount Pricing and Bulk Ordering
If you are interested in ordering a large quantity of items you may qualify for volume pricing discounts. Volume Discount Pricing is a great way for customers to save big on large, bulk orders on most items available in our store. Please send a bulk order request to our friendly sales staff so they may create a quote and provide personal service for your order! You will receive a response within 1-2 business days and our office hours are Monday through Friday, 8am-5pm CST.
We make it as easy as possible to ensure you get the lowest prices available:
Send A Request Now
- Let us know what products & the quantities you are interested in.
- Get a detailed quote from a dedicated sales rep.
- Our warehouse ships directly to you.
- You enjoy the savings & are now a preferred customer.
Direct Warehouse Pricing
Website Issues and General Feedback
We are constantly updating our site to provide the best possible experience for our customers. Unfortunately mistakes do happen, so please feel free to email us at firstname.lastname@example.org with any problems you experience while on the site. Your feedback is appreciated and ensures that other customers do not experience the same problem!